Privacy Policy
At Equal Ground Support Services, we are committed to protecting your privacy and handling your personal information with care, respect, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our services or visit our website.
Our Commitment to Privacy
We understand that your personal information is important. We only collect information that is necessary to provide quality support services, communicate with you, and meet our legal and regulatory obligations.
What Information We Collect
Depending on your relationship with us, we may collect:
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Your name, date of birth and contact details
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Emergency contact and next of kin information
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NDIS participant details (where applicable)
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Health and support information relevant to the services we provide
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Communication preferences
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Billing and payment information
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Information provided through enquiries, forms or feedback
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Website usage information, including cookies and analytics data
How We Collect Your Information
We may collect your information when you:
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Contact us by phone, email or through our website
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Complete an enquiry or referral form
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Enrol in one of our programs or services
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Meet with our team
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Provide information during service delivery
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Visit our website
Where practical, we will collect information directly from you or your authorised representative.
How We Use Your Information
Your personal information may be used to:
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Deliver and manage our support services
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Communicate with you about your supports or enquiries
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Develop personalised support plans
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Meet our legal, funding and regulatory requirements
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Improve our programs and services
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Process payments and administration
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Respond to feedback or complaints
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Send service updates or information you have requested
We will only use your information for the purpose it was collected or where otherwise permitted by law.
Disclosure of Personal Information
We respect your privacy and will not sell or share your personal information for marketing purposes. Your information may be disclosed to:
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Your nominated representatives or carers (with your consent)
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The National Disability Insurance Agency (NDIA), where required
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Healthcare professionals involved in your care
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Government agencies where required by law
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Trusted service providers who assist us with business operations
We only disclose information that is necessary and appropriate.
Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies help us:
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Improve website functionality
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Monitor website performance
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Understand visitor behaviour through analytics
You can choose to disable cookies through your web browser, although some website features may not function as intended.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in secure physical records, with access limited to authorised personnel.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date. To make a request, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or business practices. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact us. If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.